Committed to providing customer-specific solutions in diverse domains since 2004. Rozdoum specializes in integrating platforms and custom app development. Complying with our clients’ core values, we implement your business concepts into workable tools.
16 Years on the market
10 Apps on Marketplace
35+ Addon Delivered
50 + Served Clients
10 K Hours of Consulting
3 mos – 10 y Duration of Java & Mobile Projects
At Rozdoum, we believe in true partnership relations with our сlients. Our motto “Act as a user” brings improvements in all the processes and deliveries we provide.
Byggfakta Group collects, processes, refines and supplies data within the construction industry. Byggfakta’s IT and RAD departments have been working with Jira for a long time but during the restructure of the organization we realized that we require help to both understand best practices of how to structure our work for the service desk and software development, and hands-on implementation of planned tasks in Jira.
Rozdoum has helped Byggfakta Group with setting up a new and improved ServiceDesk for 1st line. By implementing the suggested workflows, Byggfakta Group could minimize the agent cost. Rozdoum set up an automatization process between 1st and 2nd lines projects which make it easier for us to take control over our tickets and give our developer teams a chance to plan and focus on the long-term work. They adjusted our customer portal and our knowledge base so we can provide a better IT support solution for our customers.
Even though our collaboration is not completed yet I recommend the services of Rozdoum, they are helpful and always have an answer to our -not always so specific- problems.
They are very agile in their approach, organized, and always open to constructive feedback, making our business relationship both effortless and pleasant.
Rozdoum provided Atlassian consulting, support, and maintenance services for our products. Rozdoum’s work drove significant efficiencies in our operations by reducing redundant efforts and human errors. For a seamless workflow, JIRA and Confluence were used by the team to collaborate and manage projects. They were timely, professional, and knowledgeable. Guys provided well-defined alternatives from technology and budget points of view, deployed the approved one in time, provided training and timely assistance.
Rozdoum has supported Paysafe with several JIRA and Confluence migrations, and on every occasion their expertise, availability and the ease of communication with our team played a key role in the success of our projects. Our Rozdoum contacts responded to our queries swiftly and professionally, providing much valued advice along the way which both improved our configuration and generated significant cost savings. We continue to work with Rozdoum as a partner and benefit from their knowledge.
Choose any of the two engagement models depending on your project requirements. We believe in building trusted lifelong relationships with our customers. Check out how we can work together.
