- Identifying and troubleshooting problems in the system;
- Root cause analysis;
- Integration support with other Atlassian products;
- Health check and monitoring of Atlassian toolset;
- Performance tuning;
- Maintenance of production, staging and development environments.
- Addons’ user onboarding;
- Demo of add-on in case of request;
- 1 level support;
- Follow-up email campaign targeting conversion to paying clients;
- Reporting on evaluations, conversions, sales.