Technical Support

  • Identifying and troubleshooting problems in the system;
  • Root cause analysis;
  • Integration support with other Atlassian products;
  • Health check and monitoring of Atlassian toolset;
  • Performance tuning;
  • Maintenance of production, staging and development environments.

Marketing Support

  • Addons’ user onboarding;
  • Demo of add-on in case of request;
  • 1 level support;
  • Follow-up email campaign targeting conversion to paying clients;
  • Reporting on evaluations, conversions, sales.

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