Fiix and Jira Service Desk Integration

Fiix and Jira Service Desk Integration

Description

Our team was addressed with a request to create a Jira Cloud app to enable Fiix and Jira Service Desk Integration. The result is a custom-developed Jira add-on that synchronizes data between the two systems.

Goal

Fiix is a cloud-based CMMS software that allows planning, tracking, and optimizing maintenance. The main issue is that Fiix doesn't have a safe external customer portal where users can create work orders, choose issue types, and fill out all the necessary fields. Using Jira Service Desk (JSD) for this purpose came as a suitable option.

Solution

We developed a Jira Cloud app that syncs data between Fiix and Jira Serice Desk. The main challenge turned out to be the direct assets search via API in Fiix, which is a long and hard process. It was solved by using Lucene Index that allows users to search assets in Fiix faster and more safely.

Technology

Atlassian Express(NodeJS), Apache Lucene, AWS SQS, Jira REST API, Fiix REST API, SQLite, HTML, JS, CSS 

Integrations Migration

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