Consulting: Jira Service Management Implementation

Consulting: Jira Service Desk Implementation


The customer was looking for an Information Technology Service Management (ITSM) system to improve and enhance the customer support for both our internal-facing Service Desk and an external-facing Global Operations Center. It is a Software Company from the USA with more than 1,5K staff. 


The main goal was to find a solution that is aligned with Modern Incident Management processes; Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet priorities and support strategic initiatives.


We provided a general overview of the architecture for the Jira Service Management solution, described how Jira Service Management Suite supports the list of processes as asset management, incident management, status pages, IT Service Continuity Management, and much more.


Jira Service Management


Related apps

Process Automation for Jira

Production Process Automation in Jira for Production Department.

Consulting Custom fields Integrations

IT Consulting & Systems Integration for ITSM Company

Licensing consulting and Jira cloud assessment.


Training on Administration of Jira and Jira Data Center

Training on the basic aspects of Jira administration and specifics of dynamic custom fields to improve project management.

Consulting Workflow