Consulting: Jira Service Management Implementation
Description
The customer was looking for an Information Technology Service Management (ITSM) system to improve and enhance the customer support for both our internal-facing Service Desk and an external-facing Global Operations Center. It is a Software Company from the USA with more than 1,5K staff.
Goal
The main goal was to find a solution that is aligned with Modern Incident Management processes; Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet priorities and support strategic initiatives.
Solution
We provided a general overview of the architecture for the Jira Service Management solution, described how Jira Service Management Suite supports the list of processes as asset management, incident management, status pages, IT Service Continuity Management, and much more.
Technology
Jira Service Management
Related apps
Production Process Automation in Jira for Production Department.
IT Consulting & Systems Integration for ITSM Company
Licensing consulting and Jira cloud assessment.
Training on Administration of Jira and Jira Data Center
Training on the basic aspects of Jira administration and specifics of dynamic custom fields to improve project management.